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Sales + Membership Associate

Under the direction of the Director of Membership, the Sales + Membership Associate is responsible for providing a superior level of customer service to Sid Jacobson JCC members, prospective members and guests. They will understand customer acquisition and retention, what motivates members, and know how to tap into those needs and desires in an effective way.

JOB DESCRIPTION

  • Provide engaging and informative tours of the JCC while encouraging individuals to become members
    • Effectively communicate program information to potential and existing members to increase enrollment in membership and programs
    • Conduct persuasive verbal sales presentations to prospective members
  • Provide exceptional customer service
    • Greet and ensure all members and guests feel welcome
    • Respond to member questions and concerns in a timely and professional manner
    • Assist new and renewing members with payments and receipts
    • Assist members with online registration system (Quattro) and general help for account set up
    • Utilize membership software to assist with processing of new membership fobs, change of address, and billing/payment inquiries
  • Work on a retention plan with supervisor and build relationships in and outside of the SJJCC to encourage corporate partnerships
    • Participate in open houses and special events to bring prospective business to the JCC
    • Build and promote strong, long-lasting relationships by affiliating with outside organizations, companies, and firms in value-added partnerships
    • Identify emerging markets and market shifts while being fully aware of new products, and competition status
  • Use all available resources to develop leads in the community to increase our membership
    • Generate leads, both individual and corporate, and close new memberships

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

  • 1-2 years of Customer Service experience preferred.
  • 3+ years’ experience with proven ability to drive the sales process from plan to close. Nonprofit, community center, health and wellness club, or corporate sales experience preferred, but not required
  • Superior interpersonal skills
  • Ability to interact in a positive and professional way with members and colleagues, exceeding the member’s expectations
  • Organized and detailed oriented with the ability to adjust to changing deadlines quickly
  • Proficient in Microsoft Office 2010, including Word, Excel, and Outlook, as well as a working knowledge of multiple system databases and basic office equipment
  • Ability to multi-task and remain calm during stressful situations.
  • Punctuality and reliability is a must
    • Ability to work a flexible schedule (some evenings, weekends and holidays)
  • Driven and committed to success while maintaining integrity
  • High school diploma/GED equivalent required

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